Due to hygiene and safety reasons, cosmetic contact lenses are subject to strict return conditions.
1. Non-Returnable Items
For health & safety reasons:
Opened or used contact lenses cannot be returned or refunded.
2. Eligible Returns
We only accept returns if:
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The item is unopened
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The packaging is sealed
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Return request is made within 3 days of delivery
3. Damaged or Incorrect Items
If you receive:
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Damaged product
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Incorrect color
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Manufacturing defect
Please contact us within 24 hours of receiving your order with:
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Order number
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Clear photos
We will review and offer replacement if applicable.
4. Refund Process
If approved:
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Refunds will be processed to original payment method
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Processing time: 5–10 business days
Shipping fees are non-refundable.
5. Exchanges
Exchanges are allowed only for:
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Unopened items
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Subject to stock availability
6. Contact Us
For return requests:
📧 support@[yourdomain].com
📱 WhatsApp: [Your WhatsApp Number]
